COVID-19

24.03.2020

We hope you, your families and your staff are keeping well.  The welfare of our team here, our customers, suppliers and wider community is of paramount importance.

We would like to assure you that we are providing our full service at the moment and intend to trade as long as it is possible for us to do so. Delivery times are extended due to volume of orders.

The government guidance as of 23rd March is can be found on this link: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874732/230320_-_Revised_guidance_note_-_finalVF.pdf 
 

The following stores are permitted to stay open
    
  • Home and hardware shops        
  • Supermarkets and other food shops·       
  • Health shops, pharmacies including non-dispensing pharmacies·       
  • Petrol stations       
  • Bicycle shops
  • Laundrettes and dry cleaners    
  • Garages, car rentals        
  • Pet shops        
  • Corner shops and newsagents        
  • Post offices and banks.

We are reviewing the situation daily and are following government advice. If any circumstances were to change, we will update you immediately.

Supplying items that are high in demand has proven challenging, however, the good news is we are expecting more Sursol Hand Sanitiser 50ml Spray, and Sursol Disinfectant Anti-Bacterial and Anti-Viral 500ml Spray to be delivered to us by the end of this week.

We must admit we are amazed by the creativity of some of our customers, who have now closed, and moved their business over to online in such a short space of time! To support you through these hard times, we will deliver a carriage paid order to your home address during this period completely free of charge. Please let us know if your delivery needs to be redirected to your home address.

What actions we have taken to prevent the spread of the virus:        
  • We put up sanitation points, information sheets about the correct way of hand-washing and educated our staff.       
  • Some of our staff are already working from home, and we are working to set up all office staff with remote access in the coming days.   We will maintain a skeleton team in the office while the warehouse is operational.        
  • For staff coming to site we are practising social distancing.        
  • We have stopped face-to-face customer visits.        
  • We have stopped non-essential visits to our site.