In the event that an item is faulty, we will exchange the item or provide you with a credit against your account. We do not ordinarily collect broken / damaged items and will request that these are dispose of - however if we need to collect the items, we will organise a courier to collect. We reserve the right to inspect all faulty goods prior to agreeing to any full or part refund.
Should you wish to return items that are not faulty, please contact the customer service team to arrange this and discuss the options available. We must be notified within 14 days of receipt of goods. Returns are at your own expense and a handling charge of 20% will apply. All goods must be returned in a resaleable condition with in their original outer packaging, no price marks or additional labels, broken packaging etc. Any items not in a saleable condition will not be credited, this includes damaged, soiled or out of date products.
Our parcel carriers are not able to accept the return of goods, it is your responsibility to arrange returns.
Please ensure they are packaged securely to avoid damage. The goods are the responsibility of the customer while being returned, we can only refund goods received at our warehouse within 14 days of agreement. Goods deemed unsuitable for resale will not be refunded.
GOODS LOST/DAMAGED IN TRANSIT
Damage, loss of content or short delivery must be reported to us within three days of delivery of the consignment. We must be notified of non-delivery of consignment within seven days of receipt of invoice. Telephone notification must be confirmed in writing. We will refund or replace (at our option) damaged goods.
UNWANTED GOODS/GOODS ORDERED IN ERROR
We may, at our discretion, allow you to return goods you do not want or have ordered in error. They must be returned, only following prior agreement, at your expense and by your arrangement. Any refund is subject to a handling charge. Goods must be in their original unopened, unmarked outer packaging with no price marks or additional labels attached. Goods deemed unsuitable for resale will not be refunded; this includes damaged, soiled or out of date packaging.
Please find our full Terms & Conditions HERE